The Giving Block is a venture capital backed company that makes it easy for nonprofits to accept cryptocurrency donations like bitcoin while also offering donors a more tax efficient way to support their favorite causes. We are the market leading provider and work with 1200+ nonprofits, including some of the largest like United Way Worldwide and American Cancer Society. We are raising millions of dollars worth of crypto per month and are growing quickly.

Our goal is to make accepting cryptocurrency donations just as easy as credit card donations. Join us in equipping millions of nonprofits around the world to accept cryptocurrency donations so they can unlock a new wave of funding. We’re bringing nonprofits to the forefront of technological innovation.

Role Description

The Client Success Support Associate position will be responsible for managing relationships with The Giving Block’s nonprofit basic clients and providing support across the client base. You will be responsible for managing the relationship from the time they finish onboarding and will continue to manage the relationship acting as a first point of contact to support their journey with The Giving Block. This role will focus heavily on client satisfaction, ensuring they have the support and tools they need to successfully launch their organization into the crypto philanthropy sector and throughout their relationship with The Giving Block.

General Responsibilities

• Responsible for managing a portfolio of nonprofit basic clients and providing technical and general support to all client inquiries

• Drive customer satisfaction through chat, email and video conference communications

• Proactively improve processes and services to continually optimize our client success pipelines

• Administer nonprofit fundraising resources in conjunction with the Client Success Managers

• Create client assets based on common themes, feedback, and needs

• Communication to nonprofits on key product and service updates and opportunities

• Maintaining a positive, empathetic and professional attitude toward customers at all times

• Responding promptly to customer inquiries

• Maintaining Integrity of client Data

• Processing client forms and requests

• Communicating and coordinating with colleagues as necessary

• Providing feedback on the efficiency of the client service process

• Collaborate with Sales, Onboarding, Client Success Managers, Marketing, Leadership and other key stakeholders to continually optimize the client journey

Required Skills / Experience:

• Experience managing relationships with clients and a pipeline of clients, preferably nonprofits

• Demonstrate strong organizational, communication and people skills along with the ability to prioritize under pressure

• Ability to multitask and navigate through multiple systems

• Project Management

• Highly motivated to improve and create new processes for efficiency

• Passion for the cryptocurrency industry and/or nonprofit industry

• Self-motivated and enjoys working in a startup environment

• Optional: Experience with HubSpot

Benefits / Perks:

• Competitive compensation package with equity

• Health, dental and vision insurance

• 401k retirement plan with 3% match

• Three weeks paid vacation

• Fully remote work - flexible hours and location

• Company-issued laptop and work from home equipment

• Regularly care packages stocked with snacks, drinks and more goodies

• Awesome in-person and virtual team-building events